Privacy Policy

Introduction

hkd88 ('we', 'us', or 'our') operates the online gaming platform available at hkd88.bet. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access our services, place bets, play casino games, or otherwise interact with our platform.

By using hkd88, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

hkd88 is committed to serving players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — with transparency and respect for their personal information. We take data protection seriously and apply industry-standard security measures to all personal data we process.

Information We Collect

We collect different categories of personal data depending on how you interact with hkd88. The three main categories are outlined below.

Registration and Account Information

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password (stored in encrypted form), and security questions
• Government-issued identity documents for KYC verification (National ID, passport, or driver's license)

Financial and Transaction Information

• Payment method details including bKash account numbers, Nagad wallet IDs, Rocket numbers, and Upay references
• Deposit and withdrawal history, transaction IDs, and amounts in BDT
• Bonus claims, wagering activity, and reward redemption records

Technical and Usage Information

• IP address, device type, operating system, and browser information
• Pages visited, games played, session duration, and clickstream data
• Geolocation data (country and region level only, not precise GPS coordinates)

How We Use Your Information

hkd88 processes your personal data only for clearly defined, legitimate purposes. We do not sell your data to third parties or use it for unsolicited commercial profiling.

• To create, manage, and verify your player account
• To process deposits, withdrawals, and bonus transactions securely
• To deliver customer support and respond to your queries or complaints
• To personalize your gaming experience and recommend relevant games, promotions, and offers
• To detect and prevent fraud, money laundering, and other prohibited activities
• To comply with legal obligations and respond to lawful requests from competent authorities

Sharing Your Information

hkd88 may share your personal data with trusted third parties only in the circumstances listed below. All third-party partners are bound by strict data protection obligations.

• Payment processors and mobile financial service providers (e.g., bKash, Nagad, Rocket) to facilitate transactions
• Identity verification and KYC service providers to authenticate your account
• Game and software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver gaming content
• Law enforcement agencies or regulatory bodies when required by applicable law or a valid court order

We do not share your personal data with advertisers or data brokers. Any third-party access is limited strictly to what is necessary for the purpose for which it is shared.

Cookies and Tracking Technologies

hkd88 uses cookies and similar tracking technologies to improve your experience, maintain your session, and analyse platform performance. By continuing to use our site, you consent to the use of cookies as described below.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including login sessions and security tokens
• Analytics cookies: help us understand how users navigate the platform so we can improve game discovery and navigation
• Preference cookies: remember your settings such as language preference and display options

You may disable cookies through your browser settings; however, disabling essential cookies may prevent certain features of hkd88 from working correctly, including account login and secure payment processing.

Data Security

hkd88 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, and regular security audits.

While we take all reasonable precautions, no system connected to the internet can be guaranteed to be completely impenetrable. We urge you to protect your own account by using a strong, unique password and not sharing your login credentials with anyone.

Data Retention

hkd88 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil our legal, regulatory, and operational obligations. Account records, transaction histories, and KYC documentation are typically retained for a minimum period consistent with applicable legal requirements.

When your data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you as an individual.

Your Rights

As a user of hkd88, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at the email address shown in the Contact Us section below.

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected
• Right to object: object to processing of your personal data for direct marketing purposes
• Right to data portability: request transfer of your personal data in a structured, commonly used, machine-readable format

We will respond to all verifiable data-rights requests within a reasonable timeframe. Please note that certain rights may be limited where they conflict with our legal obligations — for example, we are required to retain transaction records for a defined period by applicable law.

Payment Data and Mobile Banking

hkd88 supports a range of payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and select card networks (Visa, Mastercard). When you make a deposit or withdrawal, your payment details are transmitted directly to the relevant payment service provider via encrypted channels. hkd88 does not store full card numbers or mobile banking PINs on its servers.

Tokenised identifiers and partial payment references may be stored to facilitate future transactions and to maintain your account's transaction history. These references alone cannot be used to initiate any payment.

Children's Privacy

hkd88 is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you believe a minor has registered an account or provided personal data to hkd88, please contact us immediately at [email protected]. Upon confirmation, we will promptly close the account and delete all associated personal data.

Changes to This Privacy Policy

hkd88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the 'Last Updated' date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of hkd88 following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hkd88 handles your personal data, please reach out to our support team. We are committed to resolving your concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link)